Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Hattingen Hair Transplantation (“Hattingen”, “we”, “us”, or “our”), including any online consultation request submitted through the website.

By accessing the website, using our services online, or submitting a consultation request, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, you must not use the website or submit a consultation request.

Hattingen Hair Transplantation, Wallenrutistrasse 9, CH-8234 Stetten, Switzerland. Telephone: +41 (0)52 - 6595350.

The website provides general information about our clinic, procedures, and patient journey. Content on the website is for information only and does not constitute medical advice, diagnosis, treatment recommendation, or a binding offer.

No doctor–patient relationship is created solely by browsing the website, chatting with any assistant on the site, or submitting an online consultation form. Clinical assessment, suitability for treatment, and any treatment plan are determined only after proper evaluation by our clinic.

You must not rely on website content as a substitute for professional medical advice. Always seek advice from a qualified clinician for questions about your personal health.

The online consultation form allows you to request contact from our team. Submitting the form is a request for assessment and communication only. It does not book surgery, create a treatment contract, or guarantee that any procedure will be offered or performed.

You must provide accurate, complete, and current information. You confirm that any photos you upload are of you (or that you have lawful authority to submit them) and that you are entitled to share the medical and family-history information provided.

Photos, family-history details, and other health-related information you submit form part of the consultation process and may be reviewed by our clinical and administrative team to assess suitability, prepare recommendations, and communicate with you.

We may decline, postpone, or discontinue a consultation request at our discretion, including where information is incomplete, inaccurate, unsuitable for remote assessment, or where we believe treatment would not be in your best interest.

Any estimates, opinions, or suggestions given before an in-clinic examination are provisional and may change after examination, further imaging, or medical history review.

Unless we expressly confirm otherwise in writing, consultations and communications arising from the website are without obligation to proceed to treatment.

Where prices, timelines, graft numbers, or outcomes are discussed, they are indicative only unless confirmed in a written treatment agreement. Final fees, scheduling, and clinical plans are those set out in our formal documentation.

We reserve the right to update website content, service descriptions, and processes at any time without prior notice.

Hair transplantation outcomes vary by individual factors including donor supply, hair characteristics, healing response, age, ongoing hair loss, aftercare compliance, and lifestyle.

No specific density, appearance, timeline, or cosmetic result is guaranteed by these Terms or by website content. References to typical timelines or results are illustrative averages and not promises.

You acknowledge that transplanted hair may take many months to grow, that shock loss can occur, and that native non-transplanted hair may continue to thin over time.

By submitting a consultation request and accepting these Terms, you agree that we may contact you by email, telephone, or other contact details you provide in connection with your consultation, assessment, scheduling, follow-up, and related clinic services.

You also agree that we may send you marketing and informational communications about our clinic, procedures, patient information, offers, and related hair-restoration content, unless and until you withdraw marketing consent as described in our Privacy Policy.

Service-related messages about your enquiry or treatment may still be sent where necessary to perform the consultation process or comply with legal obligations, even if you later opt out of marketing.

All website content, branding, text, graphics, logos, videos, and design elements are owned by or licensed to Hattingen and are protected by intellectual property laws.

You may view and print content for personal, non-commercial use only. You may not copy, modify, distribute, republish, or commercially exploit website content without our prior written consent.

You agree not to misuse the website, including by submitting false information, uploading unlawful or infringing content, attempting unauthorized access, interfering with site security or operation, or using the site for spam or unlawful purposes.

We may suspend or restrict access where we reasonably believe these Terms have been breached.

The website may rely on third-party providers for hosting, form processing, email delivery, analytics, and similar services. Your use of the website is also subject to our Privacy Policy regarding such processing.

Links to third-party sites are provided for convenience only. We are not responsible for third-party content, policies, or practices.

To the fullest extent permitted by applicable law, Hattingen and its owners, clinicians, employees, and contractors are not liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, data, goodwill, or business opportunity, arising out of or related to your use of the website or reliance on website content.

To the fullest extent permitted by applicable law, our aggregate liability arising out of or relating to website use or an online consultation request (excluding liability that cannot be limited under mandatory law, such as liability for intentional misconduct or gross negligence where such limitation is prohibited) is limited to CHF 100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Swiss mandatory law.

Website availability is not guaranteed. We are not liable for downtime, transmission errors, or interruptions beyond our reasonable control.

You agree to indemnify and hold harmless Hattingen from claims, losses, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, your submission of inaccurate or unauthorized information or images, or your misuse of the website, except to the extent caused by our intentional misconduct or gross negligence.

Processing of personal data, including consultation details, photos, and health-related information, is described in our Privacy Policy. By accepting these Terms you also acknowledge that Privacy Policy.

Where consent is required for certain processing (including health data and marketing), the consent you provide through the consultation form is an integral part of the consultation process.

These Terms and any dispute arising out of or in connection with them or the website are governed by the substantive laws of Switzerland, excluding conflict-of-law rules.

The exclusive place of jurisdiction is the competent courts at the seat of Hattingen Hair Transplantation in Switzerland, unless mandatory consumer protection law requires otherwise.

We may update these Terms from time to time. The version published on this page with the stated effective date applies. Continued use of the website after changes constitutes acceptance of the updated Terms, except where mandatory law requires a different process.

For consultation submissions, the Terms in force at the time of submission apply to that request.

Questions about these Terms: Hattingen Hair Transplantation, Wallenrutistrasse 9, CH-8234 Stetten, Switzerland. Telephone: +41 (0)52 - 6595350.